Melia Casa Maya Cancun All Inclusive, Cancun
About the Hotel
Hotel Casa Maya is a family hotel situated in the heart of Cancun's Hotel Zone. It features over 2391.98 yd² of white sand beach alongside the turquoise waters of the Mexican Caribbean. The hotel offers a unique experience with its Chaac Water Park and multiple dining options. Its location is strategic, providing easy access to restaurants, nightlife, golf courses, and shopping centers.
Location
Located in Zona Hotelera, Hotel Casa Maya is surrounded by all-inclusive resorts and enticing beaches. Its convenient location allows guests to explore top restaurants, entertainment, and shopping centers nearby. Transportation services to and from the airport are available upon request, providing ease of movement for guests planning to explore the vibrant culture and attractions of Cancun.
Rooms
Hotel Casa Maya offers spacious, air-conditioned accommodations, including Junior Suites with sea views. Each room is equipped with a seating area, flat-screen TV with satellite channels, and a well-fitted kitchen. Guests can enjoy first-class amenities like a safety deposit box and private bathrooms with complimentary toiletries. The modern atmosphere is designed to make families feel at home with comfortable surroundings.
Eat & Drink
The hotel features two main dining venues: La Veranda and Las Brisas Restaurant. La Veranda serves an international buffet that includes breakfast staples and a variety of dishes. Las Brisas Restaurant specializes in Mexican cuisine and seafood, providing a buffet for lunch and dinner. Guests can also enjoy refreshments and snacks at the Coco Loco Snack Bar and the Lobby Bar.
Leisure & Business
Hotel Casa Maya includes two heated swimming pools, one designated for adults and the other for children. The hotel also has interactive areas designed for kids' safety and fun, catering to families. Guests can participate in various activities through a daily activity program, while additional services include a gym, outdoor tennis courts, and access to business amenities tailored for groups and events.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Private beach
- Elevator
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Water sports
- Tennis court
Guest Parking
- Electric kettle
Services
- Paid shuttle service
- Valet parking
- Housekeeping
- Laundry
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
Children
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
Spa & Leisure
- Indoor swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Pool with view
- Shallow end
Room features
- Air conditioning
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
Location
Reviews and Ratings
The hotel had some positives such as nice rooms with a balcony for fresh air, but there were issues with noise from adjacent rooms and outdated facilities. The service was a mix, with helpful aspects but also slow and pushy experiences. The location was convenient for walking to certain places but lacked strong nearby amenities.
The hotel offers a mix of positives and negatives. The room was more expensive than expected and not up to standards, but the location, beach, and pool area were great for families. Service was helpful overall, although a bit overworked at times. The dining options were lackluster, and facilities had some issues.
The hotel rooms are not the newest nor the cleanest, but overall not that bad. The adjacent room noise was a bit bothersome, but the cleanliness and comfort were satisfactory. The service was good, though there was a peculiar attempt to gain an advantage. The location is nice at the beginning of Hotellera zone, good for a short stay. The dining options were decent, with limited vegetarian choices. The facilities were acceptable, but nothing extraordinary.
The hotel offers spacious rooms with amazing views of the ocean, but some rooms had a heavy smell. The service was friendly and clean, but there were issues like being directed to timeshare presentations. The location is convenient, close to the ferry and the strip, but far from the main tourist area. The dining experience was enjoyable with fresh fruit but repetitive options. Overall, a comfortable stay with minor drawbacks.
The hotel's location is unbeatable, right on a beautiful stretch of beach. The rooms, although a bit dated, are comfortable and clean. The service was a bit chaotic at times but quickly addressed any issues. The dining experience was good with a bias towards Mexican cuisine. The facilities are decent overall.
My stay at the hotel was just perfect for us. The room felt like a cozy condo/apartment with an excellent beach view, featuring a full kitchen, living room, bedroom, spacious bathroom, and a closet room. However, there was sometimes a musty smell lingering.
The hotel is at the bottom corner of the building, needing renovation, with dated rooms and old appliances. Service tries to sell trips, but there was one remarkably rude woman who claimed to be the manager. The location is nice at the beginning of Hotellera zone, next to an amazing beach. The dining had limited vegetarian options. Casa Maya was awesome.
The hotel's location is nice, right on a white sand beach, with friendly service. However, the rooms were very dated with old appliances and the air conditioning vent caused disruptions in sleep on the first night. Good dining selection but limited vegetarian options.
Although the hotel had some drawbacks like dated furniture and misleading room photos, my stay was pleasant overall. The room was unexpectedly spacious and the price was reasonable. The service was hit or miss, but the staff were nice. The location was convenient for airport access but in need of improvement. Dining options were satisfying, and the facilities met basic needs.
My stay at the hotel was just perfect for us. The room was spacious, and we settled into our suite with ease. However, the bathroom was not the best; it needs renovation as it is not up to date.
The hotel is in a convenient location, right on a white sand beach, offering a relaxing stay without being bothered by salespeople. The rooms were disappointing with old furnishings and a strong mold smell, but the service was top-notch. The dining options were limited and overpriced, which was a downside. Overall, the value for money could be better.
The hotel had spacious and well-appointed rooms with a living area, but the bathroom needed renovation. However, the rooms were pretty old, outdated, and not very comfortable with a not-so-pleasant smell. The service was pushy and chaotic, lacking engagement and rudeness. The location was fabulous, close to public transportation, and with plenty of sunbeds, but with a poor exchange rate and aggressive selling tactics. The dining experience offered a rich variety of hot dishes, favoring Mexican cuisine. The facilities were adequate but lacking modern amenities.
The hotel's location is excellent, right on the hotel strip and by the beach. The rooms are spacious and well-appointed, but some are outdated and not as clean as expected. The service was helpful and friendly overall, although there were instances of misinformation. The dining experience was varied but with quality inconsistencies. The facilities are decent, with room for improvement in maintenance.
I had a mixed experience at the hotel. The rooms were large and pleasant, with comfy beds, but we were surprised by the adjoining room we weren't warned about. The staff was a bit of a hit-and-miss; some were super friendly and helpful, while others were unhelpful and rude. The location was great with good amenities, but some dining options were lacking.
I was pleasantly surprised by my stay at the hotel. The rooms were clean and comfortable, although the lamps needed some cleaning and adjustment. Having appliances like a coffee machine and microwave was convenient, and the balcony provided a nice touch for some fresh air. The service had its ups and downs, with some issues regarding laundry pickup and constant pressure to buy attractions, but overall, room service and other amenities were satisfactory. The location was lovely, right on the hotel strip with easy access to buses for shopping and dining, all while enjoying a well-maintained beach without the usual sales pitch hassle. The dining experience was a mix of delicious dishes and some that missed the mark, with room for improvement in variety. Facilities were adequate, catering to most needs, making the stay comfortable.