The hotel offers amenities for your comfortable stay and unforgettable experiences
Refreshing Pool!
“The outdoor recreation swimming pool was a highlight of my stay. It was the perfect temperature, making it a refreshing oasis to unwind after a day of exploring.” view full review
Perfect Kitchenette!
“I loved having a kitchenette in my room! The stove and refrigerator were perfect for preparing light meals, and the utensils provided made it convenient to dine in.” view full review
Stunning Sea View!
“The small studio I stayed in had an amazing sea view. Waking up to the sight of the ocean was truly a serene experience that made my stay special.” view full review
Accessible Amenities
“The hotel had excellent facilities that made moving around easy, ensuring a comfortable experience for everyone.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Private beach
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Water sports
Tennis court
Guest Parking
Electric kettle
Services
Paid shuttle service
Valet parking
Housekeeping
Laundry
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches
Children
Children's menu
Children's pool
Water slides
Children's play area
Toys
Kids club
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Pool with view
Shallow end
Room features
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Show more
Location
Boulevard Kukulcan Km 5.5. Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Boulevard Kukulcan Km 5.5. Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone
Scenic Tower Cancun
1.1
km
Church
Parroquia de Cristo Resucitado
1.6
km
Blvd. Kukulcan km.5
Galeon Capitan Hook
910 m
Harbour
Aquatours Cancun
1.1
km
Marina Adventure Bay
Bungee in Cancun
1.1
km
Kukulcan Boulevard
Playa Tortuga Ferry Terminal
1.2
km
Beach
Playa Tortugas
1.7
km
Blvd. Kukulkan k.m. 3.5
Sail Away Cancun
1.2
km
Blvd. Kukulcan Km 9
Cancun Convention Center
3.4
km
CancunMexico
El Eden Ecological Reserve
2.6
km
Beach
Playa Las Perlas
2.7
km
Andiani Travel Group
2.6
km
Monumento a los Ninos Heroes
2.6
km
Night club
Coco Bongo
3.6
km
Kukulcan Boulevard
Club De Playa
3.1
km
Night club
The City Nightclub
3.6
km
Night club
Palazzo
3.6
km
Night club
Mandala Nightclub
3.5
km
Gallery
Galeria Balance Cancun
3.3
km
Beach
Chac Mool Beach
3.6
km
Market
Mercado 28
6.1
km
Night club
Daddy'O
3.5
km
Av. Bonampak
Malecon Tajamar
3.7
km
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
3.8
km
Beach
Playa Forum
3.6
km
Beach
Mandala Beach Club
3.6
km
Night club
Barezzito Puerto Cancun
3.6
km
Nearby
Beach
Playa Langosta
270 m
Blvd. Kukulkan 5. 5 Playa Langosta
Float Fun Cancun
110 m
Blvd. Kukulcan Km. 4.5
Jardin del arte
560 m
Restaurants
Cocoa Grill & Seafood Restaurante
830 m
Blvd. Kukulcan Km 4.5 En Grand Oasis
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
beach view
great service
musty smell
crowded location
6.8/10
Nice
Rooms
6.5
Location
7.6
Service
6.6
Dining
6.8
Guest reviews
6.8/10
based on 17 reviews
4/5
based on 1999 reviews
8.0
8.0/10 based on 34 reviews
#94 of 273 hotels in Cancun based on Tripadvisor
Michael
United States,
May
2024
6.0/10
The hotel had some positives such as nice rooms with a balcony for fresh air, but there were issues with noise from adjacent rooms and outdated facilities. The service was a mix, with helpful aspects but also slow and pushy experiences. The location was convenient for walking to certain places but lacked strong nearby amenities.
Rooms
6.0
The rooms were nice, especially with a balcony for fresh air. However, there were noise issues from adjacent rooms, and the facilities were outdated with various maintenance problems.
Service
5.0
The service had helpful aspects, such as giving rides to the doctor, but there were instances of slow service and pushy behavior like being sent for time-share promotions before getting room keys.
Location
7.0
The location was good for walking to some places and taking buses, but lacked strong amenities and was not ideal for booking tours directly.
Dining
8.0
The dining experience was actually good value at $100 pesos per person, offering a wide variety including delicious fresh fruit and juices.
Facilities
5.0
The facilities were outdated, with maintenance issues like wet carpets and unreliable light switches, not reflecting the pictures shown online.
Tom
United Kingdom,
April
2024
5.4/10
The hotel offers a mix of positives and negatives. The room was more expensive than expected and not up to standards, but the location, beach, and pool area were great for families. Service was helpful overall, although a bit overworked at times. The dining options were lackluster, and facilities had some issues.
Rooms
5.0
The room was disappointing; old, with strange smells and maintenance issues.
Service
7.0
The service was generally good but showed signs of being overworked at times.
Location
6.0
The location was convenient, close to the hotel zone, but the actual room needed improvement.
Dining
5.0
The dining was mediocre, with limited options and cold food.
Facilities
5.0
The facilities had some maintenance issues and didn't live up to expectations.
Andy
United States,
April
2024
7.0/10
The hotel rooms are not the newest nor the cleanest, but overall not that bad. The adjacent room noise was a bit bothersome, but the cleanliness and comfort were satisfactory. The service was good, though there was a peculiar attempt to gain an advantage. The location is nice at the beginning of Hotellera zone, good for a short stay. The dining options were decent, with limited vegetarian choices. The facilities were acceptable, but nothing extraordinary.
Rooms
7.0
The rooms, while slightly dated, were clean and comfortable.
Service
7.0
The service was good, but there was a strange attempt to gain an advantage.
Location
8.0
The location is nice at the beginning of Hotellera zone, suitable for a short stay.
Dining
6.0
The dining options were decent, with limited vegetarian choices.
Facilities
7.0
The facilities were acceptable, meeting basic needs.
Darren
United Kingdom,
March
2024
7.4/10
The hotel offers spacious rooms with amazing views of the ocean, but some rooms had a heavy smell. The service was friendly and clean, but there were issues like being directed to timeshare presentations. The location is convenient, close to the ferry and the strip, but far from the main tourist area. The dining experience was enjoyable with fresh fruit but repetitive options. Overall, a comfortable stay with minor drawbacks.
Rooms
7.0
The rooms were spacious with amazing views of the ocean, but some had a heavy smell.
Service
8.0
The service was friendly and generally clean, but there were issues with being redirected to timeshare presentations.
Location
7.0
The location was convenient, within walking distance to the ferry and a short taxi ride to the strip, but a bit far from the main tourist area.
Dining
7.0
The dining experience was enjoyable with fresh fruit, but the options were somewhat repetitive.
Facilities
8.0
The facilities were decent, with beach access and well-maintained areas.
Jeff
United Kingdom,
February
2024
7.6/10
The hotel's location is unbeatable, right on a beautiful stretch of beach. The rooms, although a bit dated, are comfortable and clean. The service was a bit chaotic at times but quickly addressed any issues. The dining experience was good with a bias towards Mexican cuisine. The facilities are decent overall.
Rooms
8.0
The rooms, while quite dated, were comfortable and clean.
Service
7.0
The service was sometimes chaotic, but they quickly fixed any issues.
Location
9.0
The location can't be beat, right on a beautiful stretch of beach.
Dining
7.0
The dining was good with a strong bias towards Mexican cuisine.
Facilities
7.0
The facilities are decent overall.
Erin
United States,
January
2024
8.6/10
My stay at the hotel was just perfect for us. The room felt like a cozy condo/apartment with an excellent beach view, featuring a full kitchen, living room, bedroom, spacious bathroom, and a closet room. However, there was sometimes a musty smell lingering.
Rooms
9.0
The room was like a condo/apartment with an excellent beach view.
Service
8.0
The service was terrific, with staff eager to please and making the vacation spot unique. However, there was a constant attempt to sell trips and schemes.
Location
7.0
The location was a little far from the tourist area but still fine, in a calm, big, spacious resort. However, it was often crowded with people reserving chairs for hours without using them.
Dining
9.0
The dining experience was fantastic, serving buffets at each meal, woodfired pizza restaurant, and an enormous variety of choices including made-to-order eggs, pancakes, and smoothies.
Facilities
10.0
The facilities were top-notch, offering room service, car hire, 24-hour room service, shops, medical facilities, laundry, and paid shuttle service.
beach view
musty smell
John
United Kingdom,
November
2023
5.8/10
The hotel is at the bottom corner of the building, needing renovation, with dated rooms and old appliances. Service tries to sell trips, but there was one remarkably rude woman who claimed to be the manager. The location is nice at the beginning of Hotellera zone, next to an amazing beach. The dining had limited vegetarian options. Casa Maya was awesome.
Rooms
5.0
The rooms are very dated with 20-year-old TVs and old appliances. They desperately need renovation.
Service
5.0
I encountered an unusually rude woman who claimed to be the manager. However, some representatives were good.
Location
8.0
The hotel is right on the hotel strip, offering buses to shops and restaurants. You can see the sunset on the sea.
Dining
6.0
The dining experience had few vegetarian options, and there was drama when trying to avoid certain dishes.
Facilities
6.0
The facilities need improvement, especially the dated furniture in the rooms.
beach proximity
dated rooms
Suzanne
United States,
October
2023
6.6/10
The hotel's location is nice, right on a white sand beach, with friendly service. However, the rooms were very dated with old appliances and the air conditioning vent caused disruptions in sleep on the first night. Good dining selection but limited vegetarian options.
Rooms
5.0
The rooms were very dated with old appliances and rusted chairs on the balcony. The a/c vent was dripping onto the carpet, affecting sleep on the first night due to cold temperatures.
Service
7.0
The staff provided friendly service but acknowledged recurring issues with the room conditions.
Location
8.0
The hotel's location is nice, right on a white sand beach, close to the Ultramar ferry location, and without salespeople hassling guests.
Dining
6.0
The dining had a good variety and quantity of dishes, but only a few vegetarian or vegan options were available. Wish they provided bottled water in the rooms.
Facilities
8.0
The hotel offers an array of services including room service, car hire, 24-hour service, laundry, and a paid shuttle service.
Patrick
United Kingdom,
October
2023
6.6/10
Although the hotel had some drawbacks like dated furniture and misleading room photos, my stay was pleasant overall. The room was unexpectedly spacious and the price was reasonable. The service was hit or miss, but the staff were nice. The location was convenient for airport access but in need of improvement. Dining options were satisfying, and the facilities met basic needs.
Rooms
7.0
The room I initially booked was disappointing with old furniture and a rusty dishwasher, but I ended up in a nice, spacious room that was fine for the price.
Service
6.0
The service was a bit inconsistent. Some staff members were exceptionally nice, while others promised but didn't deliver on fixes.
Location
5.0
The location was convenient for airport access but lacked nearby dining options and needed improvement.
Dining
8.0
The dining options were good, with satisfying choices that made my stay enjoyable.
Facilities
7.0
The basic facilities met my needs adequately during my stay.
Bill
United Kingdom,
October
2023
7.8/10
My stay at the hotel was just perfect for us. The room was spacious, and we settled into our suite with ease. However, the bathroom was not the best; it needs renovation as it is not up to date.
Rooms
8.0
The room was spacious and just perfect for us.
Service
7.0
The service was a bit of a mixed bag. While the staff from the parking attendant to check-in personnel were friendly and helpful, there was a strange pushiness at check-in with an unnecessary excursion sales pitch just to get to our room.
Location
8.0
The hotel was a little far from the tourist area, but it was still an ok location. It's in a quiet area on a beautiful beach, which was nice.
Dining
8.0
The dining experience was enjoyable. They served buffets at each meal, and the wood-fired pizza restaurant was a hit. The variety was good, although there were limited vegetarian or vegan options.
Facilities
The hotel facilities were convenient and met our needs effectively.
George
United Kingdom,
September
2023
6.2/10
The hotel is in a convenient location, right on a white sand beach, offering a relaxing stay without being bothered by salespeople. The rooms were disappointing with old furnishings and a strong mold smell, but the service was top-notch. The dining options were limited and overpriced, which was a downside. Overall, the value for money could be better.
Rooms
5.0
The rooms were dirty, old, and had a strong mold smell.
Service
9.0
The service was more than excellent.
Location
7.0
The location was good with a beautiful beach, but room for improvement is necessary.
Dining
5.0
The dining was expensive and lacked variety.
Facilities
Facilities need improvement.
Arthur
United Kingdom,
August
2023
6.0/10
The hotel had spacious and well-appointed rooms with a living area, but the bathroom needed renovation. However, the rooms were pretty old, outdated, and not very comfortable with a not-so-pleasant smell. The service was pushy and chaotic, lacking engagement and rudeness. The location was fabulous, close to public transportation, and with plenty of sunbeds, but with a poor exchange rate and aggressive selling tactics. The dining experience offered a rich variety of hot dishes, favoring Mexican cuisine. The facilities were adequate but lacking modern amenities.
Rooms
5.0
The rooms were pretty old, outdated, and not very comfortable. The bathroom needs renovation, and there was a noticeable unpleasant smell.
Service
5.0
The service was pushy at check-in, and the staff were not engaging and even rude at times.
Location
8.0
The location was fabulous, with easy access to public transportation, plenty of sunbeds, but with a lousy exchange rate and aggressive sales tactics.
Dining
7.0
The dining experience was good, with a variety of dishes, but with a strong bias towards Mexican cuisine.
Facilities
6.0
The facilities were adequate but lacked modern amenities.
William
United States,
July
2023
7.0/10
The hotel's location is excellent, right on the hotel strip and by the beach. The rooms are spacious and well-appointed, but some are outdated and not as clean as expected. The service was helpful and friendly overall, although there were instances of misinformation. The dining experience was varied but with quality inconsistencies. The facilities are decent, with room for improvement in maintenance.
Rooms
7.0
My room was large and had a kitchen, living room, dining area, bedroom with a king bed, and a bathroom. However, some parts were old and dirty, with stained carpet and chipped furniture.
Service
7.0
The staff were generally helpful and friendly, although there were some instances of misinformation and rudeness.
Location
8.0
The hotel's location is very convenient, with plenty of sunbeds by the beach and easy access to the Isla Mujeres ferry and tourist center.
Dining
6.0
The dining options were varied, but there were quality inconsistencies, and the coffee was tasteless.
Facilities
7.0
The facilities were decent, but there was room for improvement, especially in maintenance.
Ben
United Kingdom,
June
2023
7.8/10
I had a mixed experience at the hotel. The rooms were large and pleasant, with comfy beds, but we were surprised by the adjoining room we weren't warned about. The staff was a bit of a hit-and-miss; some were super friendly and helpful, while others were unhelpful and rude. The location was great with good amenities, but some dining options were lacking.
Rooms
8.0
I found the rooms to be huge and comfortable, with nice, comfy beds.
Service
6.0
While some staff members were very helpful and friendly, others were unhelpful and even rude at times.
Location
9.0
The location was excellent, only a bus ride away from shopping and a short walk to Christmas Mass.
Dining
7.0
The dining options were decent, though some choices like vegetarian or vegan dishes were limited.
Facilities
9.0
The facilities like the pools, bar, and restaurant were great.
Sue
United Kingdom,
May
2023
7.8/10
I was pleasantly surprised by my stay at the hotel. The rooms were clean and comfortable, although the lamps needed some cleaning and adjustment. Having appliances like a coffee machine and microwave was convenient, and the balcony provided a nice touch for some fresh air. The service had its ups and downs, with some issues regarding laundry pickup and constant pressure to buy attractions, but overall, room service and other amenities were satisfactory. The location was lovely, right on the hotel strip with easy access to buses for shopping and dining, all while enjoying a well-maintained beach without the usual sales pitch hassle. The dining experience was a mix of delicious dishes and some that missed the mark, with room for improvement in variety. Facilities were adequate, catering to most needs, making the stay comfortable.
Rooms
8.0
The rooms were clean and comfortable with convenient appliances and a balcony.
Service
7.0
While there were some issues with laundry and attractions pressure, the overall service was satisfactory.
Location
9.0
The location was lovely, right on the hotel strip with easy access to shops and restaurants, plus a fantastic white sand beach.
Dining
7.0
The dining experience offered some delicious options but lacked variety at times.
Facilities
8.0
The facilities provided met most needs, ensuring a comfortable stay.